Privacy Policy

Point Shop Pty Ltd (PointsShop) is committed to protecting the privacy of our customers’ personal and business information. The purpose of this policy is to describe the ways in which we collect, hold and use personal and business information. We may vary this policy from time to time.

How we collect personal and business information:

We only collect information that is relevant to our business relationship with you. This information is received directly from you or from other sources who you have approved giving us information.

If we collect personal or business information from a third party, we will take reasonable steps to ensure that you:

  • Have been informed that we have collected that information.
  • Understand the purposes for which we have collected that information.
  • Are aware how we might use that information.

Personal and business information we collect:

The personal and business information we collect may include:

  • Name & Contact Details
  • Address Details
  • Personal Details
  • Other information we require to provide our products and services

How we use the personal and business information we collect and why:

We collect personal and business information for one or more of the following purposes:

  • Manage our business relationship with you
  • To research and plan for improvement of our products and services
  • To comply with our legal and regulatory responsibilities.

When we may disclose personal and business information:

We may disclose personal and business information about you to achieve the same purpose for which it was collected. Apart from the purposes above we do not give your information to any other person or company outside our related company group.

How we store and retain personal and business information:

We store personal and business information in electronic or hardcopy form (or both) and use restricted staff logins and strict internal security policy standards to prevent unauthorised access.

Personal and business information is only accessible to our staff via individual controlled access or to authorised service providers with incidental access to supply their services to us.

We do not retain any of your information longer than is required for the business relationship with you or for legal purposes. When we are informed, we will keep the personal information we hold accurate, complete and up to date.

Where we have determined that we no longer require your personal and business information we will decommission and securely destroy any electronic or physical records we hold.

Access and Correction:

We invite you to update and keep current any personal or business information you think we may hold about you. To do this, or to simply find out what personal and business information we currently hold, please contact us via the details below.

If you believe any personal or business information held by us is inaccurate or out of date we invite you to update that personal information.

Queries & Complaints:

We are committed to the National Privacy Principles for handling personal information. If you have any query or complaint in relation to the way in which we collect, use or disclose personal and business information, please contact us.

We will use our best efforts to respond to your query or request as quickly as reasonably possible.

If you would like more information about our Privacy Policy, or wish to enquire in relation to the information we currently hold, please contact:

Points Shop

Postal Mail: 30 Thistlethwaite Street, South Melbourne, VIC 3205

Email: admin@pointsshop.com.au

Phone: 1800 855 326