Multi-national fall protection equipment company with diverse clientele throughout Australia, New Zealand and USA. Services include manufacture, design, supply and installation of height safety systems. Internally employs a sizeable workforce who focus on the every day needs of their customers in a professional, efficient and caring manner.
The company was looking for a way to ensure the ongoing loyalty of their clients in these extremely competitive times. There was also a need to connect staff performance to best company practices thereby enhancing client satisfaction.
Implemented Points Shop Sales Channel Loyalty & Rewards B2B Program for their corporate partners, trade clients and Points Shop Sales Channel Rewards & Recognition Program for employees.
Key results were a significant increase in sustained loyalty. The rewards program offers flexibility to redeem points in exchange for a large variety of high quality gifts. These can then be distributed by the client to their families and employees.
Employees are incentivised via a performance reward program which correlates directly to key metrics connected to their role and key responsibilities.
Feedback from all participants has been extremely positive and it has been a huge win for everyone involved.
