PointsShop™ Incentive & Reward Program Solutions

To best incentivise channel partners, clients and customers you need a solution that provides tangible results and motivates the kind of business behaviours that increase overall business performance. The PointsShop™ offers branded flexible solutions merging online and offline elements to generate exceptional results for both B2B Trade programs and Staff Incentives.

Research has shown that tangible prize based rewards are viewed as a greater incentive than simple monetary rewards. Additionally, PointsShop™ solutions are all carefully branded to fit either your corporate positioning or theme.

The PointsShop™ service consists of six individual service areas focused on getting you the best possible results out of your program.

1.Program Planning & Design – Developing Customised Solutions for Your Business

Our experienced consultants will help you develop a tailor made solution specifically for your business needs. Our team will help you leverage our years of experience helping businesses like yours obtain the best incentive results from their programs.

The planning and design phase is conducted in consultation with your business to help ensure effective delivery of service and identification of key performance indicators by which to measure the program’s ultimate success.

2. Reward Selection & Program Branding

The PointsShop™ offers three brandable concepts, all of which can be ‘bolted’ to our Points Control platform to achieve maximum results. at minimum upfront set up costs. All PointsShop™ reward program websites are totally brandable with your logo or theme, plus the PointsCard™ and Smartbox™ prizes may themselves be branded.

Please click on the following links for more information and demos of PointsShop™ Merchandise Reward Programs; Smartbox™ Experiences Programs and PointsCard™ EFTPOS Reward Programs.

Whatever PointsShop™ reward program you choose, you don’t have to worry about sourcing, delivering and tracking prizes. The PointsShop™ will do it all for you ensuring rewards are delivered to prize winners with a minimum of fuss. You can even access custom branded products for prizes through our PromoShop service. And throughout all of this you will have access to tracking tools that will keep you up to date with everything happening in your program.

3. The PointsShop™ Technology Platform – Putting Control in Your Hands

To assist in the management of your program and to facilitate participant communication your rewards program will be backed up by the customisable PointsShop™ Modular Platform in the key areas of points control, prize fulfilment and ‘real time’ Online Reports sortable by many fields and downloadable for easy internal communication (e.g. to State offices).

• Points Control can be either via single excel-based spreadsheets through to multi-level online nomination & approval modules.
• Budget can be based upon 'open ended' points, date limited or even a 'sales chase' concept where the program is limited to a defined upper limit points bank.
• Through a ‘real time’ Online Report you will be able to access detailed reports on both overall program performance and individual participant status while participants will be able to browse available rewards, redeem points and obtain points account balances via individual password-protected website pages. With PointsShop™ you gain efficiencies through the utilisation of existing and proven platforms, reducing upfront production and implementation costs.

4. Program Management – Ensuring Your Rewards Program Delivers Results

Facilitating the success of your rewards program is our qualified program management team. Beginning with the management of the initial program roll out, the PointsShop™ team will ensure the establishment and maintenance of program momentum. Your account manager will ensure sufficient levels of participant engagement, manage reward allocation and report on program performance. From program inception to conclusion your program manager will coordinate all aspects of your program.

5. Communications Strategies – Engaging Your Audience

Ensuring the engagement of program participants is key to overall program success. The PointsShop™ management team will develop a communications strategy that ensures high levels of engagement and program performance. By developing a variety of communications tools such as editable points advices, e-blast mailouts and online newsletters we ensure that your loyalty program remains in the forefront of participants’ minds. If you are after more advanced communications strategies we can help there too.

6. Support – Hassle Free Maintenance of Your Loyalty & Incentive Program

All participant enquiries are handled through specialised telephone hotlines and program-tagged email addresses, freeing up your resources for where they are needed most. Our team will be able to provide fast and helpful assistance to your participants and ensuring that engagement is kept high.

As each program is customised to the individual business’ needs, all program costs are confirmed prior to commencement; dependent upon requirements. To obtain a quote for the setup of your own rewards program please contact our consultants on 1800 855 326 or click here to contact us.